Challenge 24-5 Complaints Versus 5 Competitions

I decided to do this as a bit of market research for everyone to see which one is better at getting results – Complaining or Entering Competitions!!

So the challenge was to write 5 complaint letters and see what happened and to enter 5 competitions and see what we won!!

So the list of complaints made is as follows –

1. Halfords for selling me a rubbish bike where the chain guard kept falling off.

Result of complaint – replacement bike, £20 reimbursement of costs and a £50 gift voucher by way of apology.

2. Guerlain skin care to advise that having purchased their eye and skin care anti aging products I still had wrinkles and therefore it clearly did not work and I wanted a refund.

Result of complaint – they would not refund me in cash but they gave me a full credit refund to purchase any other products in their range that I wanted.  Total value £190

3. The milk compartment of a coffee machine stopped working properly so complaint sent through.

Result of complaint – they tried to offer milk cleaning solution but when pressed they sent a new milk jug for the machine.

4. Bought a pair of Ugg furry flip flops from John Lewis.  About 3 months later the little bow at the front fell off so I contacted John Lewis customer service to complain

Result of complaint – they contacted me the next day – immediately refunded my account the full purchase price and told me to just keep the original flip flops as an apology!

5. Complaint to Raliegh bikes that my brake pads had worn out within 6 weeks of purchase and were clearly not fit for their purpose.

Result of complaint – told to get stuffed and despite three tries got nowhere!

The list of competitions is as follows –

1. Yeo Valley Yoghurt Competition-enter code of yoghurt pot to win one of two Landrovers.

Result – Did not Win

2. Good Morning TV Programme- text in to win £75,000

Result – Did not Win

3. Virgin Holidays – win a trip to the Seychelles including spending money

Result – Did not Win

4. Take a Break – win a £5000 cash prize plus A TV

Result – Did not Win

5. Radisson Hotels – WIn a Spa Break for two

Result – Did not Win

So the results of our market research??? – Get your complaining head on and don’t waste time entering competitions!! x